GETTING YOU READY FOR YOUR APPOINTMENT
IMPORTANT INFORMATION - PLEASE READ!

PLEASE ALLOW AT LEAST 12 HOURS TO RESPOND TO YOUR SUBMISSION. ESPECIALLY IF YOU SUBMITTED AFTER 6PM PDT OR BEFORE 9AM PDT OR ON WEEKENDS OR HOLIDAYS. WE WILL CONNECT WITH YOU TO GET YOU SCHEDULED VERY SOON!


Once you have submitted payment for your appointment and filled out the post-payment information form, you will receive an email from support@infantacidrefluxsolutions.com to get you set up in our on-line HIPAA compliant electronic medical interface called Charm and your appointment scheduled.  Please be on the lookout for that email and be sure to check your junk or spam folder as sometimes it filters there.  The Charm interface is where you will fill out all new patient forms, where the appointment will take place, and where all communication with the care team will take place.

Depending on when you submitted payment we may take a few hours to respond, especially if submitted after hours or over the weekend, but don't worry. We typically can get families scheduled within 24-48 hours. We are going to take very good care of you once we connect so please be patient. 😊

PLEASE NOTE:  IF YOU SUBMITTED PAYMENT AFTER 6PM PDT OR BEFORE 9AM PDT, PLEASE ALLOW AT LEAST 12 HOURS FOR US TO RESPOND TO YOUR SUBMISSION.  IF YOU SUBMITTED YOUR PAYMENT ON THE WEEKEND OR A HOLIDAY PLEASE ALLOW AT LEAST 24 HOURS FOR US TO RESPOND TO YOUR SUBMISSION.  WE WILL CONNECT WITH YOU TO GET YOU SCHEDULED VERY SOON!

    Here are some important tips in preparing for your appointment with us:

    • Write down your questions! You may think that you won't forget but it's best to have a list of your questions ready for the appointment so you don't have to reschedule another appointment if you've forgotten anything.\
    • After the appointment the doctor will submit any instructions for care and if those care instructions include a prescription, we will assist you in getting it to the right compounding pharmacy for help.
    • If you want to submit to your insurance for reimbursement for the visit here are some CPT codes to help you get reimbursed. After your appointment is completed, we can assist you with submitting invoices to your insurance.  Please contact us in the Charm messaging interface for this. Please note that reimbursement is dependent on your policy but we will do all that we can to help you get reimbursed.
    • Please review our typical protocol for treatments and let us know if you have any questions.

    If you have any questions or need any assistance in the mean time, please do not hesitate to reach out to us at: support@infantacidrefluxsolutions.com OR by phone at 512-761-8294

    Cancellation Policy: If you need to cancel your appointment, please do so at least 4 hours prior to your appointment. Any missed appointments or appointments without a 4 hour notification of need to cancel are non-refundable. Any change in appointment day and time is free. If you change your mind and do not want an appointment and would like a refund, that is no problem as we are happy to help. Just email us a request and we will refund you your payment with a $75 transaction fee subtracted from the total amount.

    We are sorry for this but there are administrative costs in handling any new patients.

    If you have executed your appointment we do not offer refunds under any circumstances.

If you have trouble with any part of this process, send us an email and we'll help you right away!